Client
Komatsu
Industry
Manufacturing
Number of Employees
6,300 (U.S.)
Challenge
With 15 major locations spread across 10 or more states, it’s no surprise that HR-related processes weren’t consistent among management teams. The talent management process was one of the first identified for an overhaul.
Komatsu HR wanted to create a new performance management system to help management and HR staff better understand how to conduct a comprehensive performance review that also involved employees. They also needed to develop a clear path to leadership that could help energize and identify the next generation of leaders.
Solution
For Performance Management
Anticipating pushback with the rollout of a formal performance management methodology, we were careful to make the learning process easy to absorb. We helped create a five-step training program, with every step communicated in simple, understandable language. HR now trains managers in five sessions/modules, each teaching a “key” element of the performance management process. Here’s how we communicated it all:
- Presentations with guidelines, tips, and expectations for each of the five modules (e.g. performance appraisals, goal setting, feedback/coaching, etc.).
- Custom-designed key ring with laminated, custom-cut “keys” highlighting the basics of each module; to be used later in guiding employee discussions.
- Posters with a detailed timeline of the entire performance management process, clearly showing actions for employees and management.
For Leadership Training
To bolster credibility and create excitement, we designed a name and a logo to brand the program and all HR communication pieces. To inform employees about the new eight-session leadership track, we designed a graphical depiction of the year-long process. We also designed two sets of laminated slides: one that defined how to measure a company’s leadership culture, and one that detailed leadership behaviors and expectations.
Sample Materials
