Number of Employees
Newly hired employees were forgetting to enroll before the deadline. Part of the issue was that HR used an overly complicated presentation to introduce benefits. The benefits service center had been downsized, and they were receiving a high volume of calls from new hires.
Rather than merely revamping HR’s presentation, we took a look at the company’s entire onboarding process to find the root of the problem. We quickly realized what they really needed — an overhaul of the entire benefits onboarding process. We had already designed and branded a modern intranet for them. And this was the perfect platform for a more engaging online experience, with the process starting well before the new hire’s first day on the job.
Phase 1 — Discovery and Internal Buy-In
Phase 2 — Concept, Production, Design